From first enquiry to accepted treatment, nothing falls through.
Clinqly handles the routine work around the patient journey and brings the right person in when judgement is needed, so your team can focus on patients instead of chasing admin.
Every enquiry.
One patient journey.
Patients choose the channel. Clinqly keeps the journey together.
VoiceComing soonIncoming call
Email enquiriesComing soonInbound email enquiry
Arrived via WhatsApp22:47 · practice closed
- Patient
- Priya Mistry
- Intent
- New patient
- Service / treatment
- New patient exam
- Appointment state
- Not yet booked
- Next action
- Offer availability
- Owner
- Clinqly
Patient journeyCAPTURECONVERTRECOVEROPERATE
Website, WhatsApp, Instagram and Facebook Messenger today. Voice and inbound email enquiries are coming soon.Explore channels
Every conversation.
Every next step.
Nothing missed.
One patient. Six places she lives today. One record of what happens next.
Example practice · fictional data
Emma CarterClear aligner treatment · proposed12 days quiet
- Appointment
- Thu 4 Apr · attended
- Deposit
- Not required yet
- Owner
- Emma · TCO
- Enquiry received · websiteTue 2 Apr
- Information sent · WhatsAppTue 2 Apr
- Consultation attended · plan proposedThu 4 Apr
- Missed call · no response since12 days
Next stepFollow-up call · Thursday afternoonMessage
A journey doesn't end when the appointment is booked.
Routine progress is quiet. When it stops, Clinqly acts and the patient rejoins.
- CAPTUREEnquiry becomes a qualified patient
- GOES QUIETClinqly follows up where allowed, then hands to a person
- CONVERTAvailability, held slot, any required deposit, confirmed
- DEPOSIT ABANDONEDHolds the time, then releases it at the deadline if unpaid
- OPERATEOutcome, treatment decision, follow-up, return
- TREATMENT UNDECIDEDCounts the silence, follows up where allowed, then hands to your TCO
- ACCEPTEDFollow-ups stop
- goes quiet: Clinqly follows up where allowed, then hands to a person
- deposit abandoned: Holds the time, then releases it at the deadline if unpaid
- treatment undecided: Counts the silence, follows up where allowed, then hands to your TCO
Any required deposit comes before confirmation. Cancelling a booking Clinqly made reopens the time and shortlists the patients waiting for it.Explore the patient journey
- 01Enquiry
- 02Qualification
- 03Availability
- 04Slot selected / held
- 05Deposit if required
- 06Booking confirmed
- 07Confirmation
- 08Reminder
- 09Appointment
- 10Outcome
- 11Treatment decision
- 12Follow-up where needed
- 13Treatment accepted
- 14Treatment
- 15Recall / return
One system · three perspectives
WhatsApp · 22:47 · practice closed
Hi, do you take new patients? What does a check-up cost?We do. A new patient check-up is £65, about 30 minutes. Is this routine, or is something bothering you?A bit sensitive to cold. Sometime this week if possible.
Answered from approved practice information · nothing clinicalUnderstood intent
New patient examThis weekSensitivity · noted for dentist
Patient journey created
Priya MistryCapture → Convert · next: offer availabilityClinqly
Chair capacity
A cancellation shouldn't leave an empty chair.
When a patient cancels, the time opens and Clinqly shortlists the patients waiting for it. Your team offers it in one click, and Clinqly books the patient who accepts under the same deposit rules as any other booking.
For appointments booked through Clinqly.
Tuesday, as booked
Tuesday
A lot happened. You only need to see what still needs you.
Clinqly keeps the routine work moving and shows only what needs a person, so reception can stay with the patients in front of them and your TCO with the conversations that move treatment forward.
Good morning, Emma.While you were away, Clinqly handled routine patient activity.3 things need youWhat Clinqly handled
Sarah OkonjoImplant treatment proposed12 DAYS QUIET→ Emma
Daniel BrooksDid not attend yesterdayOUTCOME · NO SHOW→ Reception
Priya ShahAsked to speak to the practiceWANTS A PERSON→ Reception
18conversations6bookings9after-hours replies14questions answered
Your PMS records what happened.
Clinqly makes sure what needs to happen next actually happens.
Your PMSConsultation attendedTuesday 14:00 · the clinical record
ClinqlyFollow-up due Thursday→ Emma
Routine work moves on its own where you allow it. Clinical, sensitive and uncertain situations go to your team. Your PMS remains the clinical record.
One attention system across every practice.
Locations · 3
NORTHGATE2 need a person
Sarah Okonjo12 days quiet
Alex RoweHanded over
11 journeysMoving
RIVERSIDE1 open slot
Wed 11:20Shortlist ready
9 journeysMoving
HARBOURCalm
14 journeysMoving
Today · All locationsNeeds you · 3
Sarah OkonjoImplant · treatment proposed12 DAYS QUIET → EMMANORTHGATE
Alex RoweAsked a clinical questionHANDED OVER → DENTISTNORTHGATE
Wed 11:20Open after a cancellationOFFERED TO 2RIVERSIDE
Each practice keeps its own diary, team and settings.Clinqly for groups
Tomorrow morning, know exactly what needs your team, and what Clinqly has already handled.
Book a 15-minute walkthroughBring one real patient journey. We'll show you where Clinqly would pick it up.
- Works around your existing dental software
- White-glove setup
- Your PMS remains the clinical record